FAQS

Did you Know?

You can check your ToonTask progress by holding down the "End" key.

You can view your Gag panel by holding down the "Home" key.

General

 

Q:What if I can't complete the download?
A:Normal installation should take 10 to 20 minutes, depending on the speed of your Internet connection. Occasionally there will be updates to Toontown that will have to be downloaded as well. These updates should download fairly quickly.

If you do need to stop the download, it will start again without problems the next time.

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Q:What if my Toon keeps running, but can't go anywhere?
A:This is a server issue. We schedule our maintenance and updates on weekdays during off hours, usually 3-4 a.m. Eastern (12-1 a.m. Pacific). We make great efforts to keep the servers up outside of these hours. However, sometimes unforeseen events force them to go down at other times. We try to correct these situations as soon as possible. We apologize for any inconvenience we may have caused you while the Toontown Online servers were down.

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Q:The game is running slowly. What can I do to speed it up?
A:Because Toontown can be played on many different kinds of computers, whenever you experience slower game play it could be for a lot of different reasons. However, there are a few things you can always do that increase your computer's system performance:

1. RAM (Random Access Memory)
Whenever you run a program your computer uses RAM (also known as memory). The amount of free RAM and the number of programs you have running play a major role in how smoothly your computer performs.

2. Internet Connection
It is important that you temporarily shut down any other programs that may be using your Internet connection. The type of programs to look out for include:
   A. Downloading
   B. Peer to Peer Programs
   C. Streaming Video/Music

Having too many of these programs open simultaneously will cause something similar to a traffic jam on your network and will cause your game play to suffer.

3. Updating Drivers/Firmware
Most video card manufacturers release updates for their cards to continually keep the hardware running optimally. These releases are usually called "drivers" (on the Mac they are referred to as Firmware). Generally speaking, it is a good idea to have the newest drivers possible for your computer.

Windows Update Drivers
MAC Update Drivers

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Q:Can I play Toontown on multiple computers?
A:Toontown can be installed on as many computers as you like. You can play the game from any computer that can run Toontown because all of your account information and Toon information is stored on our servers.

However, currently we do not allow multiple log-ins from the same account at the same time. Multiple people can use a single account to play different Toons (each account can hold up to 6 Toons), but not at the same time. You will need to purchase a separate account for each person who wants to play at the same time as another.

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Q:What if I have trouble with sound effects and/or music?
A:You may be experiencing one of two problems:

1) I can't hear any sound effects and/or music.

There are two places that sound effects and music can be disabled. The first is on the "Options" page of the Shticker Book. Also, make sure that the volume for Wave and MIDI/Synthesizer files is turned up in the Windows audio control panel.

Also, make sure that your speakers are turned on and sounds are not muted in Windows (there is a small speaker icon in the bottom right corner of your Windows taskbar. Click on it to check your volume settings).

If neither solution resolves your issue, you may need to update the drivers for your audio card. You can search for the latest driver by visiting your favorite search engine and entering "audio drivers" in the search field.

2) The background music sounds distorted while I'm playing Toontown.

This is a known issue. If this is the case, exit Toontown and log back in. When you log back in, your music should be corrected.

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Q:What does it mean if I see the message "Server Down" when I try to get to Toontown?
A:Sometimes the unavoidable happens -- power goes out, a storm knocks out phone lines, or a game server has problems and has to be turned off and on again. Also, there are times when the game servers must be pulled offline for maintenance or to add new game content. In general, advance warning of maintenance will be given to all visitors, but if you see the "Server Down" message, don't panic. Just try Toontown again a short time later. Whenever possible, the same warning message will give you specific information on when to check back.

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Q:I can't log in, I get the message "Problem Verifying Account ID".
A:If you are receiving this error message please adjust your computer's clock settings. Please make sure you have the correct time, timezone and region selected. To do this, right-click on the time in your taskbar and select Adjust Date/Time. The Toontown servers constantly sync with your computer so you can interact with other Toons, download new patches, and make actions in real time. Any problem with these settings can cause errors while playing.

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Q:What web browsers can I play Toontown Online on?
A:Toontown Online supports the following web browsers for PC users: You can review our PC minimum system requirements for more details.

Toontown Online supports the following web browsers for Mac users: You can review our Mac minimum system requirements for more details.

The following web browsers are not supported:
  • Google Chrome
  • Opera

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Q:How do I install Toontown Online for Internet Explorer?
A:You can play Toontown through your web browser. Here's how to play using Internet Explorer version 6.0 or later on a PC:

1. Click Play to begin then look for the yellow bar at the top of your browser window.
2. Click the yellow bar and select "Install this Add-on for all Users on this Computer."
3. Click "Install" when you see the pop-up to install the 'p3dActivex.cab' file.
4. Disney's Toontown Online will begin to install, and once installation is complete, press the "Play" button to load the game.

When playing Toontown Online through a web browser it is automatically set to play in "windowed" mode. You can change this in-game through your Shticker Book by selecting the options tab, and switching the display setting to full screen.

Please note: Internet Explorer 5.x or lower is not supported. You can review our PC minimum system requirements for more details.

Learn how to play Toontown on the Mozilla Firefox browser.

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Q:How do I install Toontown Online for Mozilla Firefox?
A:You can play Toontown through your web browser. Here's how to play using Mozilla Firefox version 3.0 or later on a PC:

1. Click Play to begin, then look for the yellow bar at the top of your browser window.
2. Click the yellow bar and then click "Install Now" when you see the "Install Add-ons" pop-up for the Panda3D Installer.
3. You will be asked to "Restart Firefox to complete your changes." Click "Restart Firefox."
4. Disney's Toontown Online will begin to install, and once installation is complete, press the "Play" button to load the game.

When playing Toontown Online through a web browser it is automatically set to play in "windowed" mode. You can change this in-game through your Shticker Book by selecting the options tab, and switching the display setting to full screen.

Please note: Mozilla Firefox 2.x or lower is not supported. You can review our PC minimum system requirements for more details.

Learn how to play Toontown on the Internet Explorer browser.

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Q:How do I install Toontown Online for Macintosh Safari?
A:You can play Toontown through your web browser. Here's how to play using Macintosh Safari version 3.0 or later:

1. Click Play to begin.
2. Click the 'P3D-setup.pkg' installer from your Downloads list in the Tools menu.
3. Follow the installer's on-screen instructions to complete the Panda3D Game Engine installation.
4. Disney's Toontown Online will begin to install, and once installation is complete, press the "Play" button to load the game.

When playing Toontown Online through a web browser it is automatically set to play in "windowed" mode. You can change this in-game through your Shticker Book by selecting the options tab, and switching the display setting to full screen.

Please note: You must use the Safari browser version 3.0 or higher to play Toontown on a Macintosh system. You can review our Mac minimum system requirements for more details.

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Q:Will I have to reinstall Toontown to play in a web browser?
A:Yes to play Toontown in a web browser you will need to reinstall the game. Your Toons, Account ID and password will not change. Just follow the steps below to get started:

1. Click the PLAY button and sign in.
2. Click the yellow bar at the top of your browser window and accept the installation or click the 'P3D-setup.pkg' installer from your Downloads list in the Tools menu if you are on a Mac.
3. Follow the onscreen instructions for the web browser you are using.
4. The installation will start automatically, and only take a few minutes.

When playing Toontown Online through a web browser it is automatically set to play in "windowed" mode. You can change this in-game through your Shticker Book by selecting the options tab, and switching the display setting to full screen.

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Q:The game plays in a window, how do I change to full screen?
A:When playing Toontown Online through a web browser it is automatically set to play in "windowed" mode. You can change this in-game through your Shticker Book by selecting the options tab, and switching the display setting to full screen.

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Q:Will playing in a web browser allow me to be on other websites at the same time?
A:To get the most out of the Toontown Online, we encourage you to close other programs and browser windows and tabs. Do not navigate away from toontown.com during the installation or while playing or you will end your play session. All other websites should be loaded in a new browser window.

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